Refund Policy

At Novolabs, all sales are final once an order has been confirmed, processed, or reserved for fulfillment. Because orders are prepared quickly and inventory is allocated after purchase, orders cannot be canceled, changed, or refunded after confirmation.

All Sales Are Final

By placing an order with Novolabs, you agree that your order is final once it has been confirmed, processed, or reserved for fulfillment. After this point, we are unable to cancel the order or issue a refund for buyer’s remorse, order changes, delays within our stated processing window, or incorrect ordering by the customer.

No Cancellations After Order Confirmation

Orders cannot be canceled once Novolabs has confirmed the order, reserved inventory, or started processing the order. This includes orders that are awaiting fulfillment, awaiting shipment, or delayed due to order volume, inventory allocation, batch availability, kit availability, or replacement/reshipment processing.

Submitting a cancellation request after an order has already been confirmed or processed does not guarantee that the order can be canceled. If the order has already entered our fulfillment process, the sale is final.

Kit Product Fulfillment Notice

Some kit products may have unpredictable fulfillment timing. Displayed stock, inventory counts, or availability on the website may represent an order allocation estimate and does not always guarantee same-day shipment.

Kit product fulfillment may vary depending on current order volume, batch allocation, fulfillment inventory, supplier timing, and replacement or reshipment processing for previous orders. Because of this, kit products may take up to 7 business days to process before shipment.

Shipping timelines begin after the order has been fulfilled, labeled, and accepted by the shipping carrier. A selected shipping method such as Priority, Express, UPS, or any other carrier service refers to transit time after carrier acceptance, not the processing time before shipment.

Orders cannot be canceled or refunded due to kit fulfillment timing if the order is still within the stated processing window.

Refunds, Store Credit, or Replacements

Refunds are not offered for buyer’s remorse, accidental orders, incorrect product selection, delayed processing within the stated fulfillment window, or cancellation requests made after order confirmation.

A refund, store credit, or replacement may be offered only in the following situations:

The order arrives damaged during shipping.
The incorrect item was sent.
The package is confirmed lost in transit by the shipping carrier.

Novolabs reserves the right to determine whether a refund, replacement, or store credit is the appropriate resolution depending on the specific issue.

Damaged Orders

If your order arrives damaged, you must contact us within 48 hours of delivery. Damage claims submitted after this window may not be eligible for replacement, store credit, or refund.

To review a damaged order claim, we may require clear photos of:

The outside shipping package.
The shipping label.
The damaged item or items.
Any packaging materials inside the shipment.

Do not discard the package or products until the claim has been reviewed. Failure to provide the requested photos or information may result in the claim being denied.

Incorrect Items

If the wrong item was sent, you must contact us within 48 hours of delivery. We may require photos of the item received, the packing materials, and the shipping label before approving a replacement, store credit, or refund.

If an incorrect item claim is approved, Axiom will determine the appropriate resolution based on the order details and available inventory.

Lost Packages

A package is not considered lost simply because tracking has not updated for several days. Carrier delays, missed scans, customs delays, weather delays, holiday delays, or facility delays do not automatically qualify an order for a refund or replacement.

A package may only be eligible for a refund, store credit, or replacement if it is confirmed lost in transit by the shipping carrier or if Novolabs determines, based on the tracking history and carrier information, that the shipment is unlikely to be delivered.

If the carrier confirms the package was delivered, the order is considered delivered. Novolabs is not responsible for packages that are marked delivered by the carrier but are missing, stolen, misplaced, or delivered to an incorrect location due to an address issue.

Shipping Delays

Shipping delays do not qualify for cancellation or refund once an order has been confirmed or processed. This includes delays caused by the shipping carrier, customs, weather, holidays, incorrect shipping information, high order volume, or any other issue outside of Novolabs’s control.

Estimated delivery dates are not guarantees. Once a package is accepted by the carrier, transit speed and delivery timing are controlled by the carrier.

Address Issues

Customers are responsible for entering a complete and accurate shipping address at checkout. Novolabs is not responsible for delayed, returned, lost, or misdelivered packages caused by an incorrect or incomplete shipping address provided by the customer.

If a package is returned due to an address issue, refusal, failed delivery attempt, or failure to pick up the package, the order is not eligible for a refund. A reshipment may require an additional shipping fee.

Returned Packages

Returned packages do not automatically qualify for a refund. If a package is returned to us by the carrier, Novolabs will review the reason for return and determine whether the order is eligible for reshipment, store credit, or another resolution.

Shipping fees are non-refundable once an order has been shipped or a label has been purchased.

Chargebacks and Payment Disputes

By placing an order with Novolabs, you agree to contact us first regarding any order issue before opening a payment dispute or chargeback. We are willing to review legitimate issues involving damaged orders, incorrect items, or carrier-confirmed lost shipments.

Opening a payment dispute for an order that is still within the stated processing window, already confirmed, already shipped, or marked delivered by the carrier may delay resolution of the issue.

Final Sale Agreement

By completing checkout, you acknowledge and agree that all sales are final once the order is confirmed, processed, or reserved for fulfillment. Orders cannot be canceled after confirmation. Refunds, store credit, or replacements are only available for approved claims involving damaged shipments, incorrect items, or packages confirmed lost in transit by the carrier.

If you have an issue with your order, please contact us with your order number and any relevant photos or tracking information so we can review the situation.

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Refund Policy

All Sales Are Final

No Cancellations After Order Confirmation

Kit Product Fulfillment Notice

Refunds, Store Credit, or Replacements

Damaged Orders

Incorrect Items

Lost Packages

Shipping Delays

Address Issues

Returned Packages

Chargebacks and Payment Disputes

Final Sale Agreement

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Products

Active filters:

BAC WATER

GHK-CU

GLP-1 TZ

GLP-3 RT (RETA)

IGF-1LR3

IPAMORELIN

MOTS-C

TESAMORELIN

Refund Policy

All Sales Are Final

No Cancellations After Order Confirmation

Kit Product Fulfillment Notice

Refunds, Store Credit, or Replacements

Damaged Orders

Incorrect Items

Lost Packages

Shipping Delays

Address Issues

Returned Packages

Chargebacks and Payment Disputes

Final Sale Agreement